Billing & Subscription Plans
Manage your subscription, payments, and billing information
Available Plans
Choose the plan that best fits your needs
Starter
Perfect for small teams and startups
- 14-day free trial period
- Up to 2 active job postings
- Up to 50 candidates viewed per month
- Up to 10 AI assessments per month
- Email support
- Basic analytics
Professional
Ideal for growing companies
- Up to 10 active job postings
- Up to 499 candidates viewed per month
- Up to 30 AI assessments per month
- Priority email & chat support
- Advanced analytics
- Interview scheduling
- Team collaboration tools
- Custom branding
Enterprise
For large organizations with custom needs
- Unlimited job postings
- Custom AI matching
- 24/7 dedicated support
- All job board syndication
- Custom analytics & reporting
- Advanced interview tools
- Team management suite
- API access
- Custom integrations
- Dedicated account manager
Subscription Management
Manage your subscription plans and billing cycle
Upgrade Your Plan
How to upgrade to a higher tier plan
Step-by-step guide:
- 1Go to Settings > Billing
- 2Click "Upgrade Plan"
- 3Select your desired plan
- 4Review pricing and features
- 5Enter payment information
- 6Confirm upgrade
Pro Tips:
- Upgrades take effect immediately
- You'll be charged the prorated amount
- New features are available right away
Downgrade Your Plan
How to downgrade to a lower tier plan
Warning
Some features may be lost when downgrading
Step-by-step guide:
- 1Navigate to Settings > Billing
- 2Click "Change Plan"
- 3Select the lower tier plan
- 4Review feature limitations
- 5Confirm downgrade
Pro Tips:
- Downgrades take effect at next billing cycle
- You keep current features until then
- No refund for unused portion
Cancel Your Subscription
How to cancel your paid subscription
Warning
Cancellation is immediate and cannot be undone
Step-by-step guide:
- 1Go to Settings > Billing
- 2Click "Cancel Subscription"
- 3Select reason for cancellation
- 4Confirm cancellation
- 5Your subscription remains active until the end of current billing period
Common Billing Issues
Quick solutions for frequent billing problems
Payment declined
Check card details, ensure sufficient funds, or try a different payment method.
Can't find invoice
Check your email or go to Settings > Billing > Billing History to download.
Unexpected charge
Review your billing history and contact support if you don't recognize the charge.
Refund request
Contact support within 30 days of payment with your reason for refund.
Secure Billing
Your payment information is protected with enterprise-grade security
PCI Compliant
All payment data is processed according to PCI DSS standards
Encrypted Storage
Payment information is encrypted and securely stored
Fraud Protection
Advanced fraud detection protects your transactions
Need Billing Help?
Our billing support team is available to help with any questions about your subscription, payments, or invoices.
📧 hello@teamcast.ai • 📞 +1 (650) 695-9495
Billing support available Monday-Friday, 9AM-6PM PST