Troubleshooting
Find solutions to common issues and get your Teamcast experience back on track
Category:
All Categories
Authentication
Profile
Assessments
Job Search
Billing
Technical
Severity:
All Severity
Low
Medium
High
Critical
Common Issues
5 issues found
Cannot Login to Account
Authentication
Unable to sign in to your Teamcast account
Common Symptoms:
- Invalid email/password error
- Account locked message
- Two-factor authentication not working
- OAuth login failing
Profile Photo/Resume Upload Problems
Profile
Issues with uploading files to your profile
Common Symptoms:
- File upload fails or times out
- Unsupported file format error
- File size too large message
- Upload gets stuck at 0%
AI Assessment Not Working
Assessments
Problems with AI-powered assessments and interviews
Common Symptoms:
- Assessment won't start
- Camera/microphone not working
- Assessment freezes or crashes
- Unable to submit responses
Job Search Not Showing Results
Job Search
No jobs appearing in search results
Common Symptoms:
- Search returns no results
- Filters not working properly
- Old job postings showing
- Search is very slow
Billing and Payment Problems
Billing
Issues with subscription, payments, or billing
Common Symptoms:
- Payment declined
- Subscription not activated
- Incorrect billing amount
- Unable to update payment method
System Diagnostics
Run automated checks to identify common issues
Internet Connection
Browser Compatibility
JavaScript Enabled
Cookies Enabled
Popup Blocker
Quick Actions
Still Need Help?
Can't find a solution? Our support team is here to help.
📧 hello@teamcast.ai
📞 +1 (650) 695-9495
🕐 Mon-Fri 9AM-6PM PST